Privacy Policy & Disclaimer

Privacy Policy

• 1. What types of personal information does Sydney Car Exchange collect?
  • 1.1 Sydney Car Exchange may collect contact details including your name, address, email address, phone numbers, fax numbers, driver’s licence and registration details, date of birth or age group, occupation, gender, information about your vehicle (including its number plate and vehicle identification number)
  • 1.2 When using the Sydney Car Exchange website, we may collect web site usage information such as the IP address you are using, the name of your Internet service provider, your browser version, the web site that referred you to us and the next website you go to, the pages you request, the date and time of those requests and the country you are in. We use this information to generate statistics and measure website activity to improve the usefulness of customer visits. During normal website usage we do not collect or store personally identifiable information such as name, mailing address, email address or telephone number – unless you have provided it to us through an online enquiry form.
  • 1.3 Sydney Car Exchange does not collect sensitive information from our customers.
• 2. How do we collect your personal information?
  • 2.1 Sydney Car Exchange collects personal information in a number of ways. The most common ways we collect your personal information are:
    • When you test drive one of our vehicles
    • When we sell you a vehicle
    • When you service your vehicle
    • When you buy parts, accessories and merchandise from us
    • via our website or when you deal with us online – including through social media (Refer to clause 1.2);
    • when you enter a competition or promotion;
• 3. For what purposes do we collect, use and disclose your personal information?
  • to facilitate your request for a brochure or test drive, to add you to a mailing list or to respond if you request information (including via the Sydney Car Exchange website or via an email you send to us)
  • to record and maintain the details of your vehicle purchase for warranty
  • to keep track of the repairs and servicing of your vehicle by Sydney Car Exchange
  • to facilitate the provision of roadside assistance
  • to issue service reminders
  • to improve our products and services
  • to contact you to obtain your feedback and to find out your level of satisfaction with our products, services and staff through surveys
  • to verify your identity
  • to facilitate your entry and participation in a competition or trade promotion
  • to address any issues or complaints, that we or you may have with regards to our business relationship. We may contact you via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner to address these concerns
  • for the purpose of direct marketing to provide you with news and information about our products and services, and opportunities that we believe you may be interested in, where:
    • you have consented to us doing so; or
    • it is otherwise permitted by law.

  Direct marketing involves communicating directly with you for the purpose of promoting goods or services to you and to provide you with special offers from Sydney Car Exchange. Direct marketing can be delivered by a range of methods including mail, telephone, email or SMS. If you tell us that you do not want any further contact from us, we will respect your request. You can unsubscribe from our direct marketing, or change your contact preferences, by contacting us (see section 6 of this Privacy Policy). For example, you can unsubscribe to e-newsletters sent by us.

• 4. To whom do we disclose personal information?
  • 4.1 We may disclose your personal information to the following types of third parties:
    • Manufacturers;
    • other persons who perform services for, or in connection with, us (including to facilitate the delivery of purchases, to provide roadside assistance, for electronic direct mailing, and for credit card payment authorisation.
  • 4.2 If you post information to certain public parts of our website or to our social media pages, you acknowledge that such information may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.
• 5. Is the personal information we hold accurate?
  • 5.1 We endeavour to maintain your personal information as accurately as reasonably possible. We rely on the accuracy of personal information that you have provided to us.
  • 5.2 We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information. Our contact details are set out in section 6 of this Privacy Policy.
• 6. Contact Details
  • 6.1 If you wish to seek access to or correct or update any personal information we hold about you, or to unsubscribe from or change your contact preferences in relation to our direct marketing, you can also contact us as follows:

    Attention:
    The Manager (Legal & Privacy)
    Sydney Car Exchange
    33 Parramatta Road, Five Dock NSW 2046

    OR
    Phone: 02 9799 1222

• 7. Sydney Car Exchange’s use of Cookies
  • 7.1 A cookie is a small piece of data that is sent from our web server to your browser, which is saved on the hard drive of your computer. A cookie cannot read data off your hard disk or read cookie files created by other sites, and it will not damage your system. You can change your browser settings to refuse cookies or alert you when a cookie is being sent at any time. We do not use cookies to identify you personally, except in the case of our remarketing activities.
  • 7.2 Please note that Sydney Car Exchange employs the use of cookies. We use general cookies from Google Analytics to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We also use Google cookies for remarketing to advertise online.
  • 7.3 How does our remarketing activity affect you
    • When you visit our website, our web server will drop a cookie on your browser
    • If you leave our website to visit another website which is part of the Google network, you may be served our ad
    • The remarketing cookie will be valid for 30 days
    • You can remove our remarketing cookie by deleting your Internet browsing history and clearing your cookies. This can be done through the tools/settings function of your Internet browser.
  • 7.4 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  • 7.5 The information gathered is not shared with third parties. You may turn off your cookies by adjusting the appropriate settings on your browser. Please consult the “Help” menu of your browser to learn how to adjust or turn your cookies off. Cookies do not reveal personal information and if you turn off your cookies you may find your enjoyment, ease of use of the Internet, and our site, to be reduced or impaired.
• 8. Links to third party websites.

  This website contains links to other websites. However, once you have clicked on these links and leave our website, you need to be aware that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such websites and such websites are not governed by this privacy policy. This privacy policy is for this website only. We encourage you to read the privacy policy of each website that collects your personally identifiable information.

  This policy was updated on 28 th May 2018.